Tag: ecommerce


Conversion Optimised Sorting for Magento and Shopify Product Listing Pages

Posted on August 2, 2019 by


eCommerce is a booming industry and is turning out to be the next battlefield for brick & mortar retailers. Consumers are getting busier by the day and expect to find their brands online to make shopping convenient. Merchants have acknowledged this need and started their online journey using eCommerce platforms like Magento, Shopify, etc.,

Retailers are strongly competing against each other to bring visitors to their online store & convert them. Having a diverse product catalog by itself is not going to help win customers unless you are able to effectively merchandise your online store. What consumers see online, influences what they buy. The lack of data-driven product sorting at these online stores is increasing the cost of customer acquisition, as more visitors leave the stores without buying.  Tagalys is one of the leading products in the market for predictive online merchandising, which helps retailers automatically detect products that are trending to increase CTR & conversion rate. 

Product Listing Pages in eCommerce stores

Product Listing Pages are the online aisles through which visitors discover and purchase a product. They are called category pages in Magento or Collections in Shopify. This channel accounts for approximately 56% of product discovery within an online store. The remainder is shared by other channels namely Site Search and Product Recommendations. Hence Category pages have a great potential in driving up the conversion of eCommerce stores. But over 80% of visitors will drop off after 3-page scrolls of any category page at an online store.

Challenges with Magento Category pages and Shopify Collections

Most retailers struggle to grab the visitor’s attention within the first three page scrolls to achieve conversion, as they use simple sorting mechanisms like “Sort by date”, “Sort by Position”, “Sales” etc., In Magento and Shopify eCommerce stores, merchandising these category pages is a time consuming and laborious task. For stores with many products, it is humanly impossible to pick the best performing products or predict if a new product is likely to sell well in the future. Also, eCommerce retailers with a small team may find it difficult to use their productive resources to manually merchandise the pages. The inability to predict which products are most likely going to perform, based on past engagement data, impacts the conversion rate of the store.

How can data-driven Product Sorting make a difference in conversion?

Online visitors always have less time and they expect to view their desired products quickly. Also, mobile visitors do not prefer to keep scrolling, due to lack of online real estate. The top 100 products displayed on any page influences the CTR (Click-Through-Rate) and conversion rate. Hence dynamically displaying the products (old or new) that are more likely to sell has the maximum impact on conversion. 

Tagalys Product Sorting – Advantages and Applications

Products in Tagalys merchandised pages are by default sorted by the trending score. This is a dynamic score and is based on the overall performance of the product and its tags across the last 30 days. This conversion-optimized dynamic sore is called the ‘T-Score’ in Tagalys. In simple words, the products are automatically sorted in an order that is more likely to sell. As over 80% of visitors click on products on the first 3 pages, T-Score sorting increases the CTR of the page as trending products are displayed on the first page. This increase in CTR & reduction in page bounce rate improves the page ranking in web search engines.

(Conversion Optimised Dynamic Sorting in Tagalys)

Tagalys Performance in Magento eCommerce stores

Leading Magento retailers across all verticals on an average have recorded a conversion improvement of 25% upwards by using Tagalys. The Tagalys merchandised pages also attract more traffic to the store as they are dynamic in nature. 

Tagalys maximizes conversion rate & gives merchants visual control of products displayed in Site Search & Category pages at their online store. To know more about our solutions and features, get in touch with us now.

Posted in e-Commerce Product Listing pages

7 Key Automation Ideas for a Successful eCommerce Store

Posted on July 24, 2019 by


Tasks we thought only humans can perform are being taken over every day by automation or robotics. Driving full speed ahead, technology is changing our world with every passing second. But since it draws out personalization, where do we draw the line with automation when it comes to business?

On one hand, customers demand that their experience be smooth and quick. But on the other hand, a lack of personal touch drives them away. 

As your eCommerce business scales, tasks become more tedious and complex and you have more things to handle. It becomes difficult to do everything manually. You’re left with no choice but to automate certain tasks. 

Striking a balance between the two becomes difficult. For instance, while automating customer service with a chatbot, you need to know until wherein the conversation can you let the chatbot run, and where you need to turn it over to a customer representative. The key is knowing where to automate and where to keep it real. 

eCommerce Automation

We’ve got 7 ideas for eCommerce automation that will help you run your business smoothly without compromise to customer relationships.

1) Scheduling sales 

It’s human nature to love a good deal! With so much competition in the market, sales occur quite frequently now, and to top it off, stores let customers know that a sale is coming up in a few days or a few hours to build momentum! 

If you have price changes coming up – be it a small promotion or a gigantic sale – you need to predetermine the time period and the discount rate and automate the process. If you have a big enough store, it’s simply impossible to manually tweak prices when you want to go on sale. 

Once you automate the process, when the sale goes live, price changes are automatically rolled out. Flow by Shopify is one such tool that enables you to do this. This saves you a ton of work and brings down error rates.

2) Rolling out new products 

When you launch a new product or range of products, you not only have to handle putting it up on your website, but you also have the tasks that follow – publishing them on social media and other marketing and sales channels. Automating this process will save a ton of time and reduce the manpower required. This will help you bring down costs and also free up your schedule to focus on more important things.

There are tools available that allow you to preload your new products and have them automatically published on your store’s website, while it also rolls out onto all your sales channels. But remember, as much as we want to automate, when it comes to social media and emailers – it’s best to add a bit of personalized touch in them. You can try out tools like IFTTT that allow you to market products on multiple channels in a single go.

3) Managing out-of-stock products 

When you have a large catalog, it becomes hard to track inventory. There are apps that will allow you to automate inventory as well. When it comes to out-of-stock products, however, things become a bit more complex. Your marketing and advertising teams need to know not to promote these products until their back in stock. 

Imagine a potential customer sees an ad on Facebook for a product they are interested in, but when they click on it, they find out it’s out of stock. Not only do you lose a potential customer but you also wasted your advertising budget. 

So we think automating this area would make your business more efficient. When a product goes out of stock, it will automatically be unpublished and your teams would be notified so that they can pause promotions. Tools like Ecomdash and Contalog can help you manage inventory.

4) Reduce cart abandonment

Customers abandon their carts for various reasons. While for some it’s a personal habit to window shop and not to spend money on things they don’t need, for others, it’s because they realized they weren’t getting a good deal. No express shipping, surprise shipping rates, and complicated checkouts are some of the main reasons potential customers abandon the shopping journey. 

You can automate certain things in this stage of the journey to give the customer an extra push to buy. By adjusting prices during checkout and adding the reason – such as buying a combo, buying a certain quantity, discounts already applied – will give the shopper a sense that they are getting a good deal. You can also have discounts automatically applied to certain customers that have been tagged as “subscriber” or “gold member”.

Apart from this, if you are shipping globally, it goes without saying, showing the customers the rates in their own currency makes things much simpler. You wouldn’t want them doing calculations and conversions to figure out how much it’s costing them. 

There are tools like OptinMonster that can help retarget customers who abandon their carts and increase conversions.

5) Automating Payment Options 

What would we do without payment gateways? From only being able to use a credit card online, now we can shop with debit cards, internet banking, wallets, and so many more options! But not all options are available to all customers and all locations. 

You can automate your checkout to show and hide payment options to customers based on their device, location and order history. This makes it simpler for the customer and gives them options that make it easier for them to complete the transaction. Here too, Shopify’s Flow does the trick well.

6) Fraud Prevention

Compared to the chances of online fraud, shoplifting was much easier to contain. Customers, as well as businesses, face problems of fraud. 

Luckily now there’s a way of tracking it automatically. The market runs aplenty with anti-fraud products like Subuno, Riskified, and Signifyd. While scammers might be smart, you can be smarter. By using indicators and risk analysis automation, you can identify high-risk orders. This can be done by checking IP addresses, past patterns originating from the order location, customer behavior, and more. 

You can also automatically notify the security team to review the transaction. By doing so, you can reduce the risk of reverse charges and transaction disputes. This not only saves you money but also safeguards your brand image.

7) Identify and tag customers

It’s not an easy task to figure out which customer likes what. Through analytics tools, you can find out quite a few vital details about customers that will help you tailor your advertisements and enhance their experience. But it does require work on your end to identify and categorize customers. 

Well no more! It’s time to start automating these tasks. Based on a customer’s search, their source of origin, their time spent, their purchase history, their payment choice, etc., you can have them tagged into different segments. A tool like Metrilo can help you tag customers easily, and therefore, identify their needs so you can cater to them more efficiently. At the end of the day, as a business, the most important task is to keep the customer happy from start to end – with the goal of having them make a purchase and be a returning customer.

So there you have it! 7 ways you can automate parts of your business so that it runs smoothly. But wait, we have an added bonus! While there are so many things that can be automated in an eCommerce store, there’s one crucial thing we can’t leave out. While listing your products, you can’t spend hours on end arranging them and figuring out what’s best-selling, what’s trending, and which customer would like what! It’s simply not feasible and if you want to be successful, it’s just not an option to do it manually. There are services like Tagalys that use predictive technology to sort through your site and optimize your categorization and sequencing of products. This helps tailor and enhance your customer’s experience leading to a higher conversion rate.

It might take a bit of time to adjust to automation and you need to make sure everything works fine. We suggest you try it out in stages rather than implementing everything in one go! 

Once you’ve got these steps in place, you’ll have so much more time to focus on other things – like keeping that personal touch with customers! 

Posted in e-Commerce General

7 eCommerce Tips that Gives You More Control Over Sales and Conversions

Posted on July 24, 2019 by


If you own an eCommerce business, conversion rates should sit at the top rung on the ladder. If thousands of people visit your site and don’t buy anything, not only does this affect your revenue, but it will stunt your scalability as well. 

Conversion rate means the number of visitors who convert into customers, meaning they, ultimately, buy something from you. 

The eCommerce market is booming because customers prefer to shop online at their own convenience, and comfort. But a thriving market also means fierce competition. Customers are looking for the best user experience and will easily bounce from your site to another for two reasons:

  • They don’t get what they’re looking for 
  • They find something better elsewhere

You have just a few seconds to capture the visitor, give them the best experience by making sure they not only find the product they came for but also get the service they desire. 

eCommerce Tips

We see site owners do everything right and still struggle with conversion rates. So we’ve put together a list of 7 eCommerce tips you could implement to improve your site which will enhance the visitor’s experience and, ultimately, has a positive effect on your conversion rates.

1) Live Chat 

Providing your visitors with a Live Chat Support is a proactive step you can take to ensure your visitors get all the help they need. Since you can’t have salespeople walking around the store to help potential customers, you need to give them some options for them to reach out to you. This way, you ensure that they get answers to their queries and don’t leave the site due to a lack of information. 

If you choose to implement this, you need to make sure your customer representative is prompt to reply. You could use AI to ensure at least the first few responses are taken care of immediately till a representative can get to the chat. 

A chat that keeps customers waiting too long can defeat the purpose of it. What customers are looking for is quick responses with accurate answers. 

2) Video Descriptions/Trailers

If you haven’t already done this, you’re missing out on conversions for something so simple. It’s a no brainer that potential buyers love descriptions. The modern-day customer likes to be well-informed. When it comes to online shopping, we can’t tell how it’s really going to look or feel. Customers go by reviews and your product description. 

Videos may work well for some products like video games, laptops, phones, etc.

You need to keep in mind what your product is and who your customers are. Keep your videos concise and short but include all the relevant information. Your customer is probably not going to stick around for a long slow descriptive video. Videos are a great way to get creative and connect on a higher level with your customers.

3) Cross-sell and upsell 

This might just be one of the most lucrative merchandising tactics. Upselling involves suggesting higher-end products, better versions or models to customers that might better fulfill their needs. Cross-selling displays products the customer might also like.

Before you introduce this to your eCommerce site, you should have a good understanding of your customers. You need to showcase products that are relevant to the customer’s search. This would help greatly improve your Average Order Value.

It’s human nature to always want a good deal. Showcasing “Frequently bought together” items with a better price can persuade customers to buy more.

Amazon saw a 35% rise in sales when they introduced upsell in 2006 with “Customers who bought this also bought this”. If done right, this is a sure shot at increasing conversions.

4) Try different formats 

Sometimes you might be seeing low conversions simply because your format isn’t appealing, or it’s too chaotic. Just switching things up and getting a more user-friendly layout might be more effective than you think. Customers like things to be easily accessible and quick. 

You might just need to categorize your content better so that it makes it easier for customers to maneuver through your site and find what they want faster.

5) Shipping and packaging 

Customers have reached a stage of wanting it now. Many websites offer 1-day delivery options and customers are willing to pay more for it. Rather than going out to the store, they’d like it to arrive tomorrow or in the next few days. Getting faster shipping options can be tremendously helpful in convincing the customer to buy your products. 

Customers are known to abandon their carts when they see that the product is going to take a long time to arrive. They also bounce when they see high shipping charges and taxes. Unless you’re selling very niche or rare products, free shipping, needless to say, is always a boon. 

Apart from this, customers love custom packaging that stands out from others. Eco-friendly packaging is becoming wildly popular now. 

According to a study by Dotcom Distribution, 61% of shoppers were more excited about the product when they saw unique packaging. You’re likely to get more returning customers.

6) Don’t be afraid to boast

If your product is better than the competition’s, highlight the aspects that make it better. It’s best not to put someone else down, but there’s no harm in giving yourself a boost. 

For example, if you’re selling a battery that you have tested and proven it lasts longer than your competition, put it out there! Customers need to know what you’re better at. 

7) Try out A/B testing 

This is a way of comparing two versions of a webpage to see which one performs better. Also known as split testing, A/B is essentially a way of pitting two or more versions of the same page against each other and finding out which one works the best. By running these tests, we can simply eliminate guesswork. 

So even if it’s a product page or just a blog page, you can test out two versions of layout, format, title and see which ones the customer prefers. 

eCommerce can be a tough market to just survive let alone thrive. But playing the game right, strategizing your brand and products, and above all, catering to your customer’s every need can make you one of the top players. 

Remember, you don’t have a salesman at the front door or in the aisles of your store to greet and assist your customer. So you need to replicate the same service using other virtual methods. Tagalys enables you to have something like a virtual salesman. Using predictive technology, Tagalys ensures your website knows which products have high possibilities of conversions and displays it to customers accordingly. It also gives you control of curation, categorization, and customization. 

Once you replicate the duties of a great salesman on your online store, you can be sure to see customer satisfaction rise, and naturally, conversions will follow suit!

Posted in e-Commerce General

The best features and plugins to increase eCommerce conversion at your Magento store

Posted on July 19, 2019 by


The eCommerce industry is growing competitive each day and online users have plenty of options to choose from. 50% of the total online sales in the coming years will be grabbed by the global eCommerce giants like Amazon, Alibaba, eBay, etc. It is hence inevitable for growing eCommerce retailers to completely make use of the opportunities to engage with their visitors and turn them into their customers. 

We have listed here some of the best features and its plugins to drive conversions at a Magento online store.

Live Chat

Live Chats replace the role of the salesperson in online stores. It acts as a virtual assistant and quickly addresses the questions of the visitors. Most people experience difficulties in fulfilling their orders and abandon their carts. Live chats reduce cart abandonment and increase conversion. Live chats also build a customer-retailer relationship that can bring in them repeatedly in the future. Freshchat and Zendesk are good live chat plugins for Magento stores. They are quick and provides productive features for the support team.

 

Push Notifications

Push Notifications in online stores are similar to In-store supermarket announcements. They quickly get the visitor’s attention and trigger their interest. With push notifications, retailers can initiate visitor engagement by letting them know about a new product in-store, a limited period special offer, or a seasonal item that could sell out soon. This gives the visitors an understanding of the products in the store and helps them to make an immediate purchase.  Push notifications are also used to remind visitors to complete their purchase of products added in their carts.

 

 

iZooto helps Magento retailers to send targeted and personalized push notifications to drive traffic, engagement, and sales.

WebEngage is also a good option as it provides pre-designed templates to create high impact push notifications. It allows retailers to have different notification settings for mobile and web.

Emailers

Emailers help retailers to establish a regular connection with their visitors/customers. Sending personalized emails tailored to their interests can help in bringing back the visitors to your store. Emailers also help to keep visitors informed on their wishlist, cart list and influence them to purchase them. 

Mailchimp is one of the widely used mailers by Magento retailers. It helps to recapture lost sales through recommendations and abandoned cart emails. It provides AI-powered, user-friendly tools anyone can use to be successful. Mailchimp puts the audience at the center so that retailers can send marketing emails and automated messages, create targeted ad campaigns, build landing pages, send postcards, facilitate reporting and analytics, and sell online.

Sendinblue is a complete all-in-one sales and marketing toolbox. The pricing is based on the number of email messages sent, rather than the number of contacts keet in the account. It also offers free accounts that allow you to send up to 300 emails per day (9,000 emails per month) 100% free.

Another great tool to check out is SendX. It is an extremely intuitive and affordable Email Marketing Software and a great Mailchimp Alternative. SendX allows you to send unlimited emails with every plan and pricing tiers. On top of that, you can also use their powerful rules-based automation and create bigger email marketing campaigns. And they’ll make sure you never get stuck thanks to their 24×7 Live Support. Paid plans start at $9.99/mo.”

Personalized Recommendations 

Recommendation carousels are product suggestions that are unique to each visitor based on their browsing history. They can be grouped into a single carousel or segmented by product type based on merchant requirements. Some of the popular companies that offer recommendations are Nosto, Barilliance, Celebros to name a few. They deliver one-to-one personalized product recommendations to every customer across the site.

(Recommendations by Nosto)

Site Search

The conversion percentage of visitors who search is 2X greater than the visitors who browse through the store. Search results have to be intelligent, accurate & fast to achieve this.

Tagalys Site Search Tagalys sorts products in search results based on what is most likely to increase revenue. It also allows retailers to merchandise the search results to meet their exact business needs. Tagalys Search includes popular/trending searches, search suggestions (both text and visual), auto-complete, spell check, synonyms, query stemming, no results recommendations and much more. 

 

(You can try a demo of the Tagalys eCommerce site search here)

 

Nextopia eCommerce Site Search uses an adaptive search algorithm, dynamic filters, and enhanced auto-complete to provide fast, accurate and intelligent search results.

Search Spring is a good pick when retailers want to personalize the search results exactly the way they desire and remain highly relevant.

Category Pages 

Category Pages are online aisles in your store. Visitors are dropping from the store after every page scroll. In order to drive sales, it is important to grab the visitor’s attention within the top results. 

Tagalys Category Pages – Tagalys automatically sorts category pages, displaying products that increase CTR (Click-through rate), leading to better conversion. Tagalys also gives retailers instant control to merchandise the page, so they are in 100% control of what products to display to their visitors. Some of the features of Tagalys Category Pages include advanced personalized product sorting, product sequencing, listing page generator, product performance insights, smart category conditions, page banners, SEO variables, etc. 

(Creating a custom sale page in less than 30 seconds using Tagalys)

 

(A smart category page created using Tagalys in 30 seconds)

 

Nextopia Navigation helps to create highly specific landing pages for email campaigns, keyword or specialized campaigns.

Posted in e-Commerce General e-Commerce Personalization e-Commerce Product Listing pages e-Commerce Product Recommendations eCommerce Site Search

Choosing the right product tags for your Magento and Shopify online store

Posted on July 15, 2019 by


Over recent years, consumers have shown great interest in online shopping because of the convenience, choice, time-saving and effortless experience it gives to them. The eCommerce industry also thrives to consistently improve this experience and as a result, shoppers are migrating from offline stores to online stores. But the consumer expectations of online shoppers are no different from those shopping offline. E.g., A visitor stepping into a physical store with the intent of buying a shirt would be interested in learning about the Size, Color, Fabric, Design/Pattern, Fit, Sleeve Length, Collar Style to name a few. 

The same visitors shopping online would also need to have these questions answered, before making their purchasing decision. These questions define a consumer’s interest in a product and in the online world, merchants should use attributes & tags to define each product in the product catalog. These tags help visitors discover and engage with the products online. Hence merchants should choose attribute & tags that answer the basic offline consumer questions if they were to buy that product

Tags not only answer questions on the characteristics of the product but also gives analytics engines like Tagalys, access to consumer trends when they shop at an online store. The hypothesis behinds products like Tagalys, is that consumers are buying a collection of tags that come together. Hence when an online store has a clear structure & process to add the right tags to every product, it starts giving insights into the consumer interest at the online store.

(Product performance insights at the tag ‘color’)

 

(Product performance insights at the tag ‘size’)

Tagalys maximizes conversion rate & gives merchants visual control of products displayed in Site Search & Category pages at their online store. To know more about our solutions and features, get in touch with us now.

Posted in e-Commerce Product Listing pages e-Commerce Product Recommendations eCommerce Site Search

When should retailers merchandise a search result at their Magento or Shopify online store

Posted on July 12, 2019 by


There are three gateways in an eCommerce store across which visitors discover products. They are 

  1. Site Search 
  2. Category or Collection Pages 
  3. Product Recommendations

Of these, ‘Site Search’ is preferred by visitors who have an intent to purchase. Engaging these visitors with great search experience is critical because 80% of visitors are likely to click on products within the first 3 pages of any listing page, including search. This is where merchandising techniques help retailers grab the visitor’s attention and trigger their interest in the products.

Merchandising is the art of displaying products in the desired order to engage the visitors.

When should retailers merchandise the search results?

Marketing Requirements Retailers merchandise selected search queries when they want to promote particular products related to the query. These products can be pinned within the top results so as to gain the visitor’s attention. E.g., you may have a promotion with a particular brand that requires you to promote those products on top of search results when they are part of the mix. 

External Trends –  Intelligent search engines, use internal store data to determine what is trending. Sometimes external factors also influence consumer purchases and need to be considered within an online store. E.g., A celebrity wears a certain brand or design of dresses and it becomes trending on twitter. In this case, the merchant will promote those dresses on top of search results, even though it is not yet trending within the online store.

How should retailers merchandise search results?

Promoting products: For a particular search query, retailers have the option to pin/promote one of many products for a desired period of time. 

(Search query merchandising using Tagalys)

 

Redirection: For a particular search query, retailers have the option to redirect the visitor to another page within the site that already meets the desired product sorting of the retailer.

Tagalys maximizes conversion rate & gives merchants visual control of products displayed in Site Search & Category pages at their online store. To know more about our solutions and features, get in touch with us now.

Posted in eCommerce Site Search

Simple E-commerce Enhancements for Better Search Click-Through Rate and Conversions

Posted on July 11, 2019 by


Instant access, 24/7 accessibility, and quick turnaround – these are the three main requisites of the E-commerce world. Consumers are craving constant improvements in their shopping experience. If you don’t have it, it’s easy to jump to a competitor. They don’t even need to search for one, Google provides all the answers.

So in such a competitive world, how do you keep up? How does your business survive?

You might’ve created an awesome website, listed great products – you’re doing everything right, but you’re just not getting enough visitors. Fewer visitors means a lesser number of purchases.

But nevertheless, many E-commerce retailers do so well, so there must be something they’re doing right. The best way to find this out is data! 

Data from past experiences will show you that there are plenty of ways to not just survive but thrive. You just need to know the tricks of the trade. Here, we focus on increasing organic click-through rate (CTR) as it plays a pivotal role in increasing conversions, and ultimately, increasing revenue. 

What you need to know about click-through rate?

Click-through-rates are simply the number of times people click on your website’s link compared to the number of times it appeared in search results or in advertising impressions. Though you may appear in SERPs (Search Engine Page Results), you still need to entice the consumer into clicking on the link to visit your page. 

Even if you’re ranking high on Google’s search results, it’s no good if you have a low CTR. But when you look at it the other way around, a greater CTR leads to a higher quality or relevance score. This helps increase your SEO ranking and save on cost-per-click rates. 

So now that we know a little more about CTRs, let’s get to making it work to your advantage. We’ve got a few simple enhancements you could incorporate to increase your click-through rate.

1. Improve your titles

Seems like such a simple uninteresting ‘been there done that’ idea but titles have a huge impact on readers! Whether or not the user clicks on the link largely depends on what they see first. Unfortunately, now many of the titles are just rehashed SEO optimized titles with a keyword stuffed in. These boring titles won’t get you far. 

How do you write a click-worthy title and still optimize it? It’s a tough job but it isn’t complicated. Using statistics, pulling on emotional strings, and striking home works way better than generic titles. 

So find out what your user really wants, or what problems they truly are facing, and design your title around that. 

For example, 

“10 things you need to know about click-through rate” 

wouldn’t work as well as 

“How to increase your click-through rate by 20%”.

In the second title, you’ve recognized the fact that the user is looking for ways to increase CTR rather than just telling them 10 things about CTR. You’ve also added “20%” giving them an estimate of how much they can drive up their CTR. This also solidifies the fact that you are basing your article on data and facts.

2. Make your URLs descriptive

Always ensure your URLs are SEO friendly, but you also need to ensure their readability. Ugly URLs don’t do well when it comes to click-through rates. We recommend using a URL that’s easy to read by the user and search engines! Simply match your URL to the title and remove any unnecessary words and keep it short.

For example: 

www.abc.com/blog/CTR/ten-tips-on-how-to-improve-click-through-rate/2345/#quick-066

can be optimized to 

www.abc.com/blog/ten-tips-improve-click-through-rate. 

Other than hyphens that are used to break up the words, all other punctuation can also be considered unnecessary characters and can be left out. 

Keep your URLs relevant, clean, short and easy to read to ensure your users know what the page is about. 

3. Meta descriptions

Meta descriptions are the snippets that appear under the title in SERPs. You need to give the reader everything important they need to know about what they just searched for. Highlight the best parts of your content or your product. 

You need to fix meta descriptions that are too short, too long or if there are duplicates. There are tools that can help you keep track of the length of your title. If you have a WordPress site, you could use the Yoast SEO plugin to make your meta descriptions perfect. Apart from meta descriptions, Yoast SEO plugin also suggests other optimizations to gives your site or content a boost to rank higher on Google using an SEO best practices checklist. 

But at the end of the day, remember to give the reader just enough of the answer they’re looking for. If you give it all away, they might get the answer to what they’re looking for in the meta description and never need to click on your link. A well-crafted meta description can improve your CTR.

4. Using rich snippets 

Google’s rich snippets enable web marketers to display their reviews and ratings that will give the customer a good sense of what others think of their business. These snippets help draw the user’s eye to the result and give them a clear idea of what they can expect from the site. This makes a great difference to CTR.

Following CTR through by optimizing your conversion rate 

Now that the customer clicked on the link, the job is definitely not over. It continues on into getting the customer to make a purchase. A high CTR doesn’t always correlate to a high conversion rate.

When a person lands on your eCommerce store, if relevant products aren’t displayed, if your page isn’t categorized well – basically they don’t see what they want – then you’d only see an increase in bounce rate and not in your conversion rate. Remember, if you presented a title and description in the search results that didn’t match the contents of the page, your potential customers are sure to leave without a second thought.

You might realize that when a customer comes to your site, they might be seeing the latest products you updated, rather than seeing what’s the best or most relevant products. For example, you know a particular dress sells really well, but when a customer looks for dresses, your bestseller isn’t showing up in the top results.

74% of online shoppers say product selection is important during the online search process.

In order to cater to this statistic, you can narrow your target audience by categorizing your pages. So instead of a page displaying a wide variety of products, every page can carry specific products that are closely related or would be liked by a particular kind of customer. 

Apart from this, descriptions and titles for every page and product can greatly influence the customer’s choice. 88% of shoppers felt product details were extremely important to their purchase decision. 

So once the customer is in, you need to ensure these things are in place:

  • Display relevant products. If a user searched for a mahogany dining table, the products displayed should fall under that category. Displaying items that closely match the search would be acceptable. For instance, since mahogany is on the darker side and is more expensive, your search results can display other items that fall under a similar color, quality, and price range. 
  • Give them all the details of the product that would help them figure out the right one for them. Taking the same dining table search, it would be helpful to the customer to know the exact dimensions, color, weight, the primary material used, and how many people it can seat. 
  • Use great high-quality images from all angles. Since the visitor can’t walk around the store and see it in person, nor can they try it out, the alternative would be to give them a good view of the product. A great tactic used here is to measure it against an average human silhouette. This gives the visitor a good sense of how large the product is. You can also include a zoomed in photo to see the material up close. This can also inculcate the fact that you have confidence in your products!
  • You could also give the user the option to do a site search for specific queries they might have. This helps potential customers to narrow down the products displayed to only the ones they want to see.

To get complete control of your visitor’s experience, right from clicks to conversions, you could use eCommerce solutions like Tagalys that help sort your products and curate category & collection pages. Tagalys helps improve conversion rates by enhancing user experience. Through meticulous curation in site search and category pages of online stores, it displays relevant products that capture the customer’s attention and are most likely to convert to a purchase.

So, there you have it. Simple ways in which you can increase your click-through rate and follow up with getting them to purchase your products. eCommerce may be a tough game to play in a market so wide, but if you have the right tools and tricks of the trade, you’re bound to be a cut above the rest!

Posted in e-Commerce General

Personalization and its application in online shopping

Posted on June 24, 2019 by


People around us are diverse in their thoughts and interests. Everybody has a unique preference and this applies to online shoppers as well. Serving each person according to their preferences and interests is called personalization.

Personalization in eCommerce is the ability of the system to display unique products to each visitor based on their interest at the store. The system records the actions of each visitor and delivers tailor-made results to each visitor. Although Personalization is widely used in fashion retail, it also works well in other eCommerce verticals with large catalogs & purchases are made within a few visits. Personalization reduces time to discovery & improves visitor engagement.

The most popular personalization channels at an online store are across ‘Recommendations’, ‘Site Search’ and ‘My Store’.

1.Recommendations

These product recommendation carousels are unique for each visitor based on their browsing history. They can be grouped into a single carousel or segmented by product type based on merchant requirements.

(Single carousel recommendation widget that displays personalized results)

(Multiple carousel recommendation widgets that display personalized results)

2.Site Search

The conversion percentage of visitors who search is 2X greater than the visitors who browse through the store. Visitors on mobile, have a higher inclination to search, as it reduces the time to discover products. Hence personalizing the search results have provided great improvements in conversion rates for leading retailers.

 Search results personalized for visitor A                                               Search results personalized for visitor B

Tagalys personalizes the search results by collecting & analyzing click-stream data by visitor and sorts results by products of interest that are specific to visitors.

3.My Store

Almost every human that has shopped online, might have come across Amazon’s personal Store for its users.

(Amazon’s My Store)

‘My Store’ is an end to end completely personalized space that displays personalized product listing pages by the interest of the visitors. The products in ‘My Store’ are based on the visitor’s shopping interest. Online visitors that enter “My Store” convert at a 3X higher rate than Search. My store, eases the product discovery process, ensuring only products relevant to the visitor’s interest are visible.

‘My Store’ is also available to merchants using Shopify or Magento from Tagalys.

Tagalys maximizes conversion rate & gives merchants visual control of products displayed in Site Search & Category pages at their Magento and Shopify online store. To know more about our solutions and features, get in touch with us now.

Posted in e-Commerce General e-Commerce Personalization e-Commerce Product Recommendations eCommerce Site Search

Importance of Synonyms in eCommerce site search

Posted on June 24, 2019 by


In an era of offline vs online retail, the conventional stores always have a natural advantage over understanding the visitor’s query and displaying the right products. This is because of human intelligence.

For example, in an offline store, a visitor with the intent of purchasing ‘pants’ could ask for it in different words namely ‘pants’, ‘trousers’, etc. These words share the same meaning and are called synonyms. The salesperson has the intelligence to understand that both words refer to the same intent and he/she gets the right products for the visitor. But in the case of online stores, the system would display results only if the search query matches the words in the search index.

(The above image explains the difference in the results because of a lack of synonyms. There are only 5 results for ‘trousers’ but whereas 1109 results for ‘pants’)

Synonyms increase Click Through Rate (CTR)

Visitors with intent to purchase mostly prefer site search to discover the products of their interest. These visitors always tend to input the queries in the way they think and expect the system to provide results. It cannot be expected of the visitors to input the queries in a way that it matches the words in the search index. Hence, adding synonyms to the search index helps close the gaps in poor search results. This allows online stores to engage with more visitors and drive their Click Through Rate and eventually Search conversion, due to a reduction in the percentage of “No results”

Types of synonyms and the ways to manage them

The first step in managing synonyms is adding generic synonyms to the system dictionary. For example in fashion eCommerce, pants vs trousers, full sleeves vs long sleeves, etc are common synonyms.

(Search results powered by Tagalys with synonyms feature showing exact results for ‘full sleeves’ and ‘long sleeves’)

The next step is to analyze the “No results” report and add synonyms from it. This report could have details of products available in the catalog but are searched with alternate words. Those words can be added to the synonyms list. Spelling mistakes need not be added as synonyms as they are taken care of by the spell-check function in Tagalys.

Visitors also tend to shorten or expand their search queries and expect the system to provide results. Example. camisole vs cami, Run vs. Running, etc., These are the stemmed version of the words where the prefix & suffix are different. Products like Tagalys comes built-in with stemming in Search, hence these words need not be added as synonyms

Get Tagalys and make your eCommerce store smarter with our Site search product. To know more about our solutions and their features, get in touch with us now.

Posted in e-Commerce General eCommerce Site Search

Want to Open a Shopify Store? These Shopify Plug-ins are a Must Have

Posted on April 28, 2019 by


Shopify has single-handedly lifted eCommerce to a whole new level. It is affordable, easy to use and ready to deploy. Shopify has enabled even small retailers to take on the big guns. In addition to this, Shopify has also allowed retailers to add applications. These applications customize the platform in order to better meet the specific needs of each store.

In fact, Shopify has now reached a point where its app store is inundated with thousands of applications. They can be used for a wide range of needs. For aspiring as well as well-established online retailers, it is becoming difficult to find the right add-ons for their store.

We understand the journey a retailer takes and have curated a list of apps that will help you get started and grow your business. The following apps have the highest ratings in their respective areas by the highest number of users.

 

Building your store – GemPages Page Builder

GemPages’ Page builder is a feature-packed store builder that lets you choose from thousands of stunning pre-built templates. You are not required to possess coding or design skills to make the most out of this app. You can easily build landing pages and product pages. It can be designed to convert visitors into customers. GemPages also allows you to integrate your store with Facebook Pixel and Google’s shopping catalog. With its easy-to-use features, GemPages can make it easy even for an absolute beginner to open a store on Shopify.

 

Inventory Management – Bulk Product Edit

Bulk Product Edit allows you to easily upload, update or remove hundreds of SKUs. This is done in a matter of a few minutes. You can simply upload a CSV or an excel sheet to the app and it will take care of populating your store with all the products. It also gives you the ability to schedule offers with the start and end date. Also, it helps to undo multiple changes with a single click. As an added advantage, you can also upload the URL and meta descriptions for all your products in a few clicks. This ensures that all your pages are SEO-friendly. The hassle of inventory management is taken care of by BPE.  You can save resources and time on an otherwise draining job.

 

Marketing your store – Kit

The kit recommends the right Facebook and Instagram marketing activities which are most likely to drive sales. With Kit, you can create dynamic ads, including retargeting ads to bring visitors back to your store. Since Kit is built with artificial intelligence, you are not required to have in-depth marketing and analytics knowledge to optimize your ads. The app works 24×7 to analyze your products. These features make Kit your cost-effective and personal marketing executive, who is always available to connect and brainstorm with.

 

Shipping and Tracking – Shippo

Shippo is a shipping and tracking app that provides you with discounted shipping rates for even large orders. Shippo allows you to connect with around 50 plus carriers from around the world and also provide your customers with accurate and transparent tracking information. In several instances, customers might love your products and offers and yet, not complete the purchase after taking a look at the shipping charges. With Shippo, you can get the best deals and ensure the timely delivery of your products to your customers.

 

Returns Management – AfterShip Return Center

AfterShip is a user-friendly returns management system which makes it easy for your customers to return shipped products. With AfterShip, you can create custom returns policy, automated status notifications, all without your customers having to mail your store’s support desk. Allowing your customers to return products hassle-free can help build more customer-trust. With such a comprehensive solution, you can also save on the resources you would otherwise have to dedicate towards returns management.

Owning a successful eCommerce store isn’t determined only by providing your customers with what they need. In today’s competitive marketplace, it is necessary to go the extra mile and use novel methods to make a customer’s purchasing journey as effortless and enjoyable as possible.

At Tagalys we work to make this process easier, providing your online store with the ability to distinguish itself as the go-to store in any niche. Our solutions advance the visual merchandising capabilities of your store by understanding customer behavior and displaying products they are more likely to buy. To know more about our solutions, and how we can help you meet your merchandising objectives, please get in touch with us today!

Posted in e-Commerce General Site Reviews