Building intelligence from Site Search reports to improve Magento revenues
Posted on January 29, 2018 by
As an online retailer, you are probably used to using tools to identify high volume search keywords for your SEO strategy. The hypothesis of this exercise is Search keywords in engines like Google, Bing etc., is demand from the market and with the right landing pages, you (the supply) can attract quality demand. But have you considered evaluating the search keywords from your internal site search engine like Tagalys? Your internal site search engine is demand data of your own visitors who are telling you what they want and this can be used in multiple ways
Marketing Campaigns – Generic
By sorting your Tagalys Search report by unique visitors, it will give you a sense of what your audience is asking for at your site. Let’s assume your top 5 Searches that convert are Dresses, Tops, Pants, Skirts & Lingerie this is what you should also include in your campaigns to reduce your customer acquisition costs.
Marketing Campaigns – Localized
If you are already focusing on these keywords, then Tagalys can slice this data by location to increase campaign engagement e.g., Dresses (New York, San Diego, Madison), Tops (Los Angeles, New York, Buffalo), Pants (Chicago, Los Angeles, Ann Arbor), Skirts (London, Paris, New York) & Lingerie (Paris, London, New York). There are additional reports in Tagalys Search, that will give you insights into what type of Dresses (Maxi vs. Midi), Tops (Sleeveless vs. Printed), Pants (Solid vs. Striped), Skirts (Midi vs Mini) & Lingerie (Bras vs. Panties) are trending at your store if you want to further segment the campaign.
Using the “No results” search report, Tagalys gives you a full summary of any search query that had no products to display. What we noticed that usually over 50% of the search queries that are in this report are relevant to the retailer e.g., Polka dresses, Butterfly tops, Blue Skirts. Your team can evaluate the volume of unique visitors for these queries to determine if this repeated month to month and if yes, is this something we should be carrying in stock? Chances are if they did not find it here, they bought it somewhere else, do you want to lose that sale? If you were to convert 5% of these visitors does that make up for the cost of sourcing products for these searches?
Less than 2% of the queries are tied to content related searches (Order Status, location, Return policy). Once you identify these queries, you can then create URL redirects to improve the experience of your visitors by showing answers from your FAQ section to help answer these queries.