Refund Policy

At Tagalys we strive to create quality software that helps improve visitor engagement at your ecommerce business. We understand you have alternative choices and we appreciate you giving us your business. We sincerely appreciate your trust in us. Thank You. We have created this policy that details what we will do should we fail to meet your expectations.

Monthly Subscriptions: We invoice our customers for the previous months usage and not in advance. If at anytime during the usage of our service you are dissatisfied as we did not meet our service levels, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs.  If you are not satisfied, we will gladly offer you a  FULL REFUND  for the previous month of usage within 7 working days. 

Annual Subscriptions. Tagalys doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over the already-low monthly subscription cost.  If at anytime during your first  45 days  using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will gladly offer you a FULL REFUND for your purchase within 7 working days. 

We want you to be happy with our service throughout your entire contract, not only the first 30 days (in case of monthly subscription) and the first 45 days  (in case of annual subscription). So we go beyond that. If at anytime during your contract we remove, break or negatively impact your business based on the promised we made at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire satisfaction, we will offer you a PRO-RATED REFUND  for the reminder of your contract within 7 working days. 

Auto-Renewal.  For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send a mail specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your monthly/annual subscription even five business days after your renewal date,  and we will still process your cancellation and give you a FULL REFUND. 
For questions, please e-mail cs@tagalys.com

Exception to our Refund Policy

Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Tagalys Services due to a violation of our Terms of Service or if the invoice amount is for the services provided to you for a previous month, in which no issues were raised or notified to us by email.