Category: e-Commerce General


Product Sequencing – Arrange your online store aisles exactly the way you desire

Posted on June 19, 2019 by


In physical stores, the retailer always arranges the products in a way that is visually pleasing or in an order that he finds best to increase sales. The arrangement of products in an aisle at an online store is called product sequencing and is usually based on quantitative and qualitative store data.

(Products sequenced for display in a physical store)

Why sequence products in online retail?

Over 25% of visitors across most online stores drop off after every page. In order to reduce customer acquisition costs, retailers have to ensure that online visitors click through a product page within the first three page scrolls. Product sequencing gives merchants unlimited flexibility in showing the diversity of the product category across its attributes.

For Example, consider an online fashion store that has a category page for New Arrivals under $99. These new arrivals include different types of products such as dresses, shorts, tops, trousers, etc. Merchants expect to display all these types within the top three pages. This will help the visitors to easily discover the trending products within their choice.

(The category page aisle is sequenced using Tagalys by a unique product type one after other, namely dresses, shorts, tops & trousers)

Sequencing the products by different attributes such as colors, sizes, sleeve style, fabric, etc is also preferred by leading retailers to increase visitor engagement and conversion.

Challenges in Manual Sequencing

In online stores, retailers either do not have complete control over product sequencing or they spend more time to manually pick and position every product. This becomes nearly impossible for retailers who have a large catalog. Also, this becomes much more difficult in the case of small and medium-sized retailers who end up consuming all their productive time in sequencing.

Manual sequencing is also disadvantageous in the fact that it is static. The products introduced in the future will also be required to be positioned manually. Hence this requires constant monitoring and a dedicated resource to follow up on the changes which eventually increases the operation cost.

Sequencing by Tagalys

Tagalys has the ability to automatically arrange one or many products in sequences, based on tags or attributes. It involves less manual effort and the desired sequencing can be achieved within a few seconds. The pages sequenced by Tagalys are dynamic in nature. This means the products added in the future would also be sequenced automatically if it matches the sequencing condition. Here is a video that explains how Tagalys sequences the category page instantly.

 

At Tagalys, we are all about helping your team get the most out of Magento & Shopify. Do not let the platform command how you should arrange your store. Get Tagalys & get control on product merchandising across every category at your online store. To know more about our solutions and their features, get in touch with us now.

Posted in e-Commerce General e-Commerce Product Listing pages

Time is Money – Give Yourself The Gift Of Time With eCommerce Automation

Posted on May 24, 2019 by


In the world of ecommerce, setting up a store, running it smoothly and marketing it efficiently requires a significant amount of hands-on groundwork. With most of your time going into managing these tasks, finding the time for expanding your product line or improving the other aspects of your core business, in general, becomes difficult.

Using some of the ecommerce automation tools described below, in the different areas of your online retail business, could help you to use your time more efficiently.

  1. Chat Bot

As your business grows, it can become impossible to attend to individual user queries manually. By using a help desk automation tool like a chatbot on your online store, you can streamline customer service. This can drastically reduce the time your customers would otherwise have to spend in reaching out to you through mail and waiting for a response.

Freshworks’ live chatbot Freshchat is an effective solution to reach out to your customers without interrupting their user experience on your site. You simply have to compile the answers to frequently asked questions and try to make it as exhaustive as possible to reduce your intervention.

  1. Inventory Management

It is only natural for your customers to feel let down if an item they want is out of stock. If your store has a wide range of items, it can be daunting to keep track of updating and reordering items. This is where automating your inventory management can ensure that you never go out of stock.

Salewarp’s order management system allows you to integrate inventory management across warehouses, sales channels, and vendors. This way, you can get a synchronized view of your inventory and let the tool take care of reordering.

  1. Drop Shipping

Drop shipping has gained popularity as a relatively easy-to-execute business model. You simply need to connect with a vendor and populate your website with his products for a good margin. Once an order is placed on your website, you redirect the request to your vendor who will take care of shipping the product.

The biggest advantage of drop shipping is that you do not have to maintain inventory or worry about manufacturing. With your plate being free of such important jobs, you can make your job one step easier by automating vendor and shipping communications.

Spark Shipping is one such tool which allows you to place orders with vendors, process orders, and track shipping. This way, you can maintain an ironclad control over your drop shipping business without it consuming too much of your time.

  1. Accounting

Accounting and bookkeeping tasks can take up a significant amount of time considering all the avenues through which money enters and exits your business. In order to pay the right amount of tax and stay properly audited, you cannot afford to miss even the smallest detail.

Quickbooks is a software which integrates with your payment system and bank accounts to extract the necessary information and provide you with detailed reports of your accounts. Receipt-bank is another software which helps you with bookkeeping. You can simply scan your receipts and let the tool integrate with your accounting software.

  1. Refunds and Returns

Almost every ecommerce business needs to deal with returns and refunds. Once again, as your business grows, it is often impractical to try and manually process returns and refunds. Therefore, it becomes crucial to employ an automation tool which does not require your constant intervention for every return request.

nChannel is a returns management tool which can drastically reduce the time taken to process returns and refunds. The tool allows for seamless communication between the various systems in your ecommerce business and ensures that your users go back with a positive customer experience from your store.

  1. Marketing

When it comes to email marketing, creating automated campaigns is effective in reducing cart abandonment rates and upselling other products and generally keeping you fresh in your customers’ minds. Another aspect of marketing is social media – publishing posts on individual platforms, at different times can be cumbersome.

Klaviyo is a tool which automates email marketing. You simply have to upload your email list and mail content and the marketing automation platform will take care of sending timely emails across your contacts lists.

Hootsuite allows you to schedule posts on Facebook and Instagram in one go so that it doesn’t take away much of your time throughout the week. It also provides you with powerful analytics to measure the effectiveness of your campaigns on multiple social media platforms.

  1. Category Page Creation

Create product listing pages in which products are displayed based on search queries, user preference, and SEO content can drastically improve your CTRs. However, it can be highly complicated and time-consuming to manually set up such pages.

Tagalys helps merchants instantly create listing pages and ensure all future product updates and sorting are automated. This patent-pending solution can drastically reduce the time you would otherwise have to spend in classifying your products into different listings.

In the fast-evolving ecommerce industry, companies that fail to utilize automation tools to improve their operational efficiency across various roles and processes often end up spending an unjustifiable amount of resources for manually executed tasks.

Tagalys provides Magento and Shopify store owners with merchandising tools to optimize search results and build dynamic category pages. To know more about how to use the features and understand the services, book a demo now.

Posted in e-Commerce General

User Experience – Small Things That Make a Big Impact

Posted on May 16, 2019 by


Successful businesses are built by entrepreneurs who can empathize with their customers. The ability to analyze exactly what customers want, and then to deliver just that, creates a major competitive advantage to a business.

However, the sobering reality is that most businesses, even 80% of online stores, fail. While such failure can be attributed to several oversights, failing to consider exactly what your customers are looking for is important among them.

As a business owner looking to make it big in the e-commerce space, here are a few things which might make your customer’s experience on your store a positive one.

Instant Product Discovery

You can use a user’s data to sort search results by user interest, and show them products which they are more likely to purchase. You can also analyze user behavior on your site and recommend products under a ‘recommended section’ to improve conversion. In addition to this, if you manage to curate your products based on search terms, and create product pages on-the-go, you can create an exclusive experience for your customers. All of these, when combined, can help your visitors discover products easily on your site.

Tagalys understands that user experience is a significant propeller for customer retention and improved sales. Our powerful software, with its machine learning capabilities, can automatically create product recommendation segments based on a user’s behavior on your online store. By showing them products they are most likely to interact with, you increase the probability of them buying the same from you. In addition to Tagalys, there are several great SaaS solutions to improve your online store’s user experience.

Intuitive User Interface

An appealing user interface is one that neat, clean and easy-to-use. Display products in an uncluttered format without placing more than 4 items in a row. Try to use HD images for all the product displays, but also ensure that the HD images or any other design element of your website do not slow down the loading speed of your site. A site with slow loading speed has a good chance of having a high bounce rate. Also ensure that your users are not bombarded with popups and notifications, even if they are about discounts. Show it to your customers once – if they are interested enough, they will choose to know more.

It also helps if the CTAs (call to action) are precise and catchy – this in itself might prompt a user to make a purchase. You can also provide your users with filters and sort options which will allow them to choose how they want to view your products. The key is to understand that these simple steps, along with a concise and optimized product description can improve your Click Through Rates.

Prioritize providing and optimizing the same features for a seamless mobile experience. A significant number of shoppers predominantly use mobile phones to make purchases. Therefore, it becomes crucial to make the features available and easily accessible on mobile phones and tablets.

Faster Checkout

Buyers are careful about every dollar they spend online – every purchase of theirs is only complete after careful research and comparison. If they end up on your site after all that, it would be unwise to turn them away by placing a surprise cost right before they checkout.  Therefore, refrain from placing extra costs that are displayed only at checkout and not earlier.

In fact, make the checkout process as easy as possible. Do not expect your users to go through several steps before becoming a registered user to buy from you. If you create a provision for buyers to purchase from you as a guest and not a registered user, it will be much appreciated by your customers.   

Easy Returns

Product returns are inevitable for an e-commerce store. In order to retain existing customers, and to make their experience better, keep in place a simple return policy which does not inundate your customers with clauses that make it difficult for them to return something they are not happy with. Once someone has a bitter user experience with returning an item to your store, there are high chances that he/she might not make it back to your site.

These points are definitely not a comprehensive guide to improve user experience on your site. There are several other essentials which you should keep in mind to ensure a positive experience for your users. The points we have mentioned, however, critical to ensure that your customer’s journey is not unpleasant.

Tagalys provides predictive merchandising for Magento and Shopify stores to improve visitor engagements and conversion rates. To try out our easy-to-use software, please book a demo session now.

Posted in e-Commerce General

Want to Open a Shopify Store? These Shopify Plug-ins are a Must Have

Posted on April 28, 2019 by


Shopify has single-handedly lifted ecommerce to a whole new level. By being affordable, easy to use and ready to deploy, Shopify has enabled even small retailers to take on the big guns. In addition to this, Shopify has also allowed retailers to add on applications to customize the platform in order to better meet the specific needs of each store.

In fact, Shopify has now reached a point where its app store is inundated with thousands of applications for wide range of needs. For aspiring as well as well-established online retailers, it is becoming increasingly difficult to find the right add-ons for their store in this clutter.

We understand the journey a retailer takes and have curated a list of apps which will help you get started and grow your business. The following apps have the highest ratings in their respective areas by the highest number of users.

 

Building your store – GemPages Page Builder

GemPages’ Page builder is a feature-packed store builder which lets you choose from thousands of stunning pre-built templates. You are not required to possess coding or design skills to make the most out of this app – you can easily build landing pages and product pages designed to convert visitors into customers. GemPages also allows you to integrate your store with Facebook Pixel and Google’ shopping catalog. With its easy-to-use features, GemPages can make it easy even for an absolute beginner to open a store on Shopify.

 

Inventory Management – Bulk Product Edit

Bulk Product Edit allows you to easily upload, update or remove hundreds of SKUs in a matter of a few minutes. You can simply upload a CSV or an excel sheet to the app and it will take care of populating your store with all the products. It also gives you the ability to schedule offers with the start and end date and undo multiple changes with a single click. As an added advantage, you can also upload the URL and meta descriptions for all your products in a few clicks. This ensures that all your pages are SEO-friendly and easily findable online. Since the hassle of inventory management is taken care of by BPE, you can save resources and time on an otherwise draining job.

 

Marketing your store – Kit

Kit recommends the right Facebook and Instagram marketing activities which are most likely to drive sales. With Kit, you can create dynamic ads, including retargeting ads to bring visitors back to your store. Since Kit is built with artificial intelligence, you are not required to have in-depth marketing and analytics knowledge to optimize your ads. The app works 24×7 to analyze your products, visitors and their interaction with your store to recommend your next marketing move to boost your sales. These features make Kit your cost-effective and personal marketing executive, who is always available to connect and brainstorm with.

 

Shipping and Tracking – Shippo

Shippo is a shipping and tracking app which provides you with discounted shipping rates for even large orders. Shippo allows you to connect with around 50 plus carriers from around the world and also provide your customers with accurate and transparent tracking information. In several instances, customers might love your products and offers and yet, not complete the purchase after taking a look at the shipping charges. With Shippo, you can get the best deals and ensure the timely delivery of your products to your customers.

 

Returns Management – AfterShip Return Center

AfterShip is a user friendly returns management system which makes it easy for your customers to return shipped products. With AfterShip, you can create custom returns policy, automated status notifications, all without your customers having to mail your store’s support desk. Allowing your customers to return products hassle-free can help build more customer-trust. With such a comprehensive solution, you can also save on the resources you would otherwise have to dedicate towards returns management.

Owning a successful ecommerce store isn’t determined only by providing your customers with what they need. In today’s competitive marketplace, it is necessary to go the extra mile and use novel methods to make a customer’s purchasing journey as effortless and enjoyable as possible.

 

At Tagalys we work to make this process easier, providing your online store with the ability to distinguish itself as the go-to store in any niche. Our solutions advance the visual merchandising capabilities of your store by understanding customer behavior and displaying products they are more likely to buy. To know more about our solutions, and how we can help you meet your merchandising objectives, please get in touch with us today!

Posted in e-Commerce General Site Reviews

How does Amazon get its Organic Traffic

Posted on March 22, 2019 by


Think of the last time you walked into a retail store, how exactly did you make your purchase? Let’s say you walk in with the intention of buying red shoes. All you would have done is look for signages to, or ask someone for, the section which has red shoes, take your pick, and then buy it. But, let’s say that you walk into the store but there isn’t anyone to point you in the right direction, nor are there signs which take you there. You may either get overwhelmed and leave the store right away, or you may spend an abnormally large amount of time looking for the product and buying it but coming out of the store with an extremely bad experience.

Organic Traffic in Amazon

Now, let’s compare this with the online shopping scenario. A first-time shopper is more than likely to search for a product on Google first, than going directly to an eCommerce website. Here, the google search is analogous to signage or store assistant in an actual retail store. So, if someone types the same red shoes on Google search, the first search result (apart from the Ads) will often be an Amazon listing page, which leads users to a page that has only red shoes, hence shortening the time to purchase. Let’s think of some other google searches that online shoppers might do

Light blue formal shirts
Buy JBL headphones
Black watches for kids
Powerbank for iPhone

Amazon will be among the top 3 search results for any such search results relevant to online shoppers.

Amazon has a monthly traffic via organic search of approximately 650 million. Regardless of the industry that an online retail store might be in, it is extremely challenging to compete against the might of Amazon. So, how does Amazon manage to rank itself on the top of Google search for almost every search query by online shoppers?

It’s the sheer amount of category or listing pages within Amazon

Yes, Amazon has category pages for any and every kind of long tail keywords on Google search. Whether it be Shoes, nike shoes, nike running shoes, men’s nike running shoes, or any keyword in similar terrain, amazon will have unique, search optimised listing pages for each of them. These listing pages are also dynamic, and content is constantly refreshed to keep the pages optimised for search.

So, how does Amazon create these many category pages for its website? And how does it identify what are the category pages that needs to be created? The easy answer is it lets its vast amounts of data and AI do the dirty work, and automates creation of listing pages. However, on digging deep, there are a few signals that they might be using to identify the category pages that needs to be created

  • Search patterns on Google that bring in search traffic into the Amazon website
  • Search queries on Amazon’s internal site search
  • User behavior in terms of the filters they use in their category pages
  • Cart abandonment data to understand product, brand, and / or price preferences of visitors

Theoretically, this would seem like a straightforward task of identifying gaps between search queries & existing pages, and then creating category pages for those. However, manually creating a category page on Magento or any other eCommerce platforms is a painstaking process, with each page taking a minimum of 30 – 60 minutes. Does automating the category page creation and generating hundreds of such pages, the Amazon way, within seconds sound exciting? Talk to us today to learn more.

Posted in e-Commerce General e-Commerce Product Listing pages e-Commerce Product Recommendations

The eCommerce marketer’s guide to using Tagalys

Posted on March 22, 2019 by


Marketing your ecommerce store can turn out to be quite a challenge. Right from understanding the ideal customer persona, identifying the right products to promote in your campaigns, bringing in traffic to your website, to ensuring that visitors have the shortest path to purchase on the website. A Marketer’s playbook can get quite complicated. 

Marketing in eCommerce

While there is no foolproof way to understand human behavior and deduce a perfect formula to crack the marketing for eCommerce code, using relevant data to drive your campaigns and other marketing decisions are the closest you can get to strike the perfect chord among visitors and/or customers.

To help you take those better data-driven marketing decisions, we have compiled 4 different ways that a Marketer can use Tagalys to enhance their online store’s marketing initiatives

Identifying the right products to promote in your Marketing Campaigns 

One of the key decisions an eCommerce store owner needs to make while setting up digital campaigns is to identify which SKU to promote. Tagalys analyzes every attribute assigned to each product to calculate a proprietary t-score, which is indicative of the popularity of a product within the store. Key metrics like the number of views, add to carts & purchases by segment etc. are factored in for the t-scoreThis will help in identifying the most popular / highest selling SKUs, which can then be used in your digital campaigns, ensuring the best possible click-through rate for your ads. This will also help in bringing in more traffic to your website, as compared to a non-data-driven SKU selected for the campaigns.

Ease of product sorting with Drag-&-Drop interface  

The t-score would give you the most popular product, but what if you wish to promote a seasonal product or put a few products on sale, and want it to be at the top or a specific position in your listing page? Tagalys makes it super easy for you to move around the products manually, with a simple drag-and-drop experience. So, whenever you feel the need for human intervention to override our data-driven algorithms, there is no need for coding to sort your products. Just drag and drop any product to any position that you wish. It’s as simple as that.

Create category pages for your eCommerce store in seconds 

Though this is something which would fall under the purview of the engineering team, generating category pages plays an equally important role in a Marketer’s playbook. Did you know that the number of listing pages in an online store is directly proportional to the probability of the store attracting organic search traffic? That’s how Amazon gets its vast amounts of trafficCreating listing pages on Magento or Shopify can be quite a tedious exercise, with each page taking 30 – 60 minutes, at a minimum. Plus, the customization options available are limited, i.e. creating a page for “Blue shirts” could be a tad easy, but creating a page for Blue shirts for weddings might be a bit more challenging, owing to the sheer amount of manual intervention it requires.  Now, with Tagalys’ proprietary listing page generator tool (which is also patent-pending), you can generate dynamic listing pages with automated SEO optimized content in a matter of seconds. You can literally create hundreds of search optimized pages in a day.

SEO friendly dynamic product and content refresh on category pages

SEO. One of the biggest challenges for an online store. Having to optimize each and every aspect to optimize your page for organic traffic can be a painstaking task with the sheer number of individual pages for an online store. With Tagalys, you can now add multiple SEO variables without any tech support – right from instantly modifying your page URLs to adding the relevant tags. Tagalys powered pages also have dynamic product sorting and content refresh, to keep the pages fresh and new at all times. This, in turn, helps your pages rank higher on SEO and Google searches, improving the discoverability of your pages through organic search.

There’s a lot more you can do with Tagalys as a Marketer. Sounds exciting and you would like to learn more? Book a Free Demo today with us today.

Posted in e-Commerce General

SEO tips for Magento Commerce – Interview with Candere.com

Posted on February 15, 2019 by


Akshay Matkar is the Head of Digital Marketing at Candere.com, one of the leading online jewelry retailers in India & also part of the $1.5B Kalyan Jewelers group.

Candere is built on Magento Commerce, primarily because of the flexibility it offers in connecting the back end processes. Unlike Shopify, BigCommerce or other platforms, Magento was selected because it supports the complex supply chain or the back end of Candere, that cannot be supported by other platforms. Magento does not offer any advantages from an SEO function, hence Candere completely relies on the expertise of their SEO team and 3rd party tools, to drive organic traffic to their online store.

Akshay & team rely on the Google Search console as the Holy Grail of understanding the results of their SEO efforts. An interesting note is that the team is not only interested in the organic traffic to their store, but also the market share of the search keywords where candere.com is visible. Market share was an interesting metric because it is a trailing metric. This means that the higher the market share of keywords for which you are visible today, the higher the increase in organic traffic into your site tomorrow. This is Brand visibility & they want to be seen for anything relevant to their market. Visitors may not click on the page url in search results, but have registered the brand name, which also improves brand recall. In less than 3 years, Candere.com has increased the market share visibility from less than 5% to over 15%, that’s a whopping 300% increase in brand visibility, with the efforts of this team, led by Akshay. In the battle for eCommerce, Google continues to be the biggest winner. Online jewelers have to pay between $0.5 to $2 per click to bring a unique visitor to their store. With that in mind, Akshay & his team have been a significant impact to the bottom line of Candere, by scaling organic traffic. While this did not happen immediately, their efforts for the past 2 years, have exceeded in returns if you were to look at how much they would need to spend on Google to bring in this traffic via Ad Words.

While Candere has made significant expansion in their organic traffic, Akshay is modest to agree that he looks up to his competition as they are still the leaders in organic traffic for the vertical. He especially compliments them on their URL structure, interlinking of pages & site performance that have all contributed towards better SEO ranking of the domain and the pages.

SEO Requirements:

Akshay and team follow multiple strategies to improve organic traffic. A few keys areas are mentioned below

Fresh Content: The team continues to monitor the performance of all the listing pages and when they detect a downward trend, the team adds/edits content blocks on the pages to ensure the content is relevant to the relevancy of search queries.

Product Assortment: One of the challenges on platforms like Magento, is that the product sorting is static or sorted using a simple field like new, most sold, most viewed etc., Due to the nature of how visitors engage at on online store, the simple logic does not work across most pages. The lack of intelligent product sorting changes also leads crawlers to believe that there has been no change on the page. Akshay & team are in the midst of integrating technology that can help them automate this process at scale to contribute to page refresh & SEO ranking

Internal Linking: Akshay goes on record to say that if there are 100 parameters for SEO, internal linking is in the top 3. He feels this builds a hierarchy of the online store, to help a search engine better understand the structure of listing pages within an online store. For example, if an online store has over 1000 pages but each page is not linked to each other, this reduces the SEO juice that flows from the domain to the individual pages. While the IP behind how SEO scores are calculated will never be revealed, what Akshay says makes perfect sense. From an SEO standpoint, you can not treat each page with the same importance. Pages linked from the top navigation or another listing page should technically have more SEO juice that an individual page located only on the site map. Hence a page that is linked more across the online store, will attract more traffic, that contributes to the SEO score and that can attract organic traffic with better SERP rankings. Akshay added a word of caution that merchants need to balance the need for SEO vs. the expectations of the online visitor. He means while internal linking is more an SEO activity, it might confuse the visitor at your online store who could either be in the awareness, consideration or buying stage, by randomly clicking and being distracted in their journey.

Page Format: Merchants invest in SEO efforts across the home page, landing page, product listing pages and sometimes even product pages. From the breadth of experiments conducted by Akshay, he confirms that the product listing pages & the home page are what they invest their time for SEO optimization. Landing pages are not a great idea for SEO optimization but mainly used for other campaigns. Akshay did not spend time talking about product pages for SEO, but I am certain they follow the basics to check the boxes. Product pages are not a great source of organic traffic that converts.

SEO Content: If you have the right interlinking, page format, URL structure & product sorting, you would still NOT get a single organic visitor without the right meta content on the page. Adding content is time-consuming because if you add too much content and “Stuff” keywords, you might get initial visibility but as your bounce rates increase, your page ranking will decrease. Hence it is important to create unique listing pages with unique content. When Akshay originally mentioned about increasing their market share 3X, it has to also do with the time invested in creating unique pages to attract 3X more traffic across thousands of new search queries that address the exact segment served by Candere. While some merchants may not consider the products as content on the page, Akshay feels that there needs to be minimum content or 16 products on a page, before they invest time to optimize it for SEO. If you are not familiar with “thin content” here is a beginners guide to thin content

HTTP status codes: 301, 302, 202 etc., These signals are used by Search engines to ensure the crawler is efficient. It would be impossible for any search engine to crawl the internet without checks & balances in place. HTTP status codes is a very important part of making sure the crawlers are efficient in the requirement to gather data from the internet. The team at Candere fanatically ensures HTTP status codes are in place. They have internally built tools to manage 301 redirects because for an SEO team, URL changes are constant and they required an efficient way to manage them.

Google analytics: The team at Candere looks at GA as a source of data for Google, before considering it as a reporting tool. This belief pushed the team to invest time in the early part of 2017, making changes to ensure the data was captured correctly in their GA. This also led to the 3X increase in market share and a correlated increase in traffic. If you have incorrectly configured your GA, tracking partial or inaccurate metrics, Google would get that as input data in and consider those data points in their SEO scores for your domain & individual pages.

Tools for SEO:

Search engine optimization os part science, part math. While you can try & improve the ranking of existing pages, what about the pages that you are not ranked but your competitor is? Candere uses tools like SEO Profiler & Ahrefs to benchmark competitors and close the gaps. Ahrefs is used mainly for link analysis, which Akshay passionately shared earlier in the section of SEO requirements. SEO Profiler is used to continuously analyze the market, competition & Candere, to find errors, opportunities & gaps, in their existing SEO strategy.

He cautions to say that these tools are not silver bullets in SEO. Merchants should start with the basic package form such tools to check the basic SEO requirements in place first – URL structures, Page formats, HTTP Status codes, GA implementation & Content strategy. Once this is in place and the store is seeing a growth in traffic & engagement (low bounce, higher CTRs), only then should they invest in complete packages from these tools to put fuel into their SEO rocketship.

We close the conversation talking about AMP sites. While Akshay has observed a push from Google to migrate towards AMP sites, he has recognized that none of the major online retailers use AMP. While AMP makes your mobile store significantly faster in load times, it is done at the expense of removing all external plugins like chat, search, recommendations, popups et., that help drive user experience. While AMP may be helpful to online stores that are custom built and have everything else built in-house, it will hamper conversion rate of the merchant using platforms like Magento, Shopify etc., that rely on 3rd party tools to improve their online shopping experience. While Akshay does not reveal specifics, he says they are investing to improve the mobile shopping experience of their visitors as that is where over 80% are today

SEO Strategy:

Using the above-mentioned tools, the team has created a master keyword list and have marked the search keywords wrt search volume, competition. The simple 2 X 2 matrix, helped them identify the low hanging fruit which they went after and acquired. As the market has matured, where most high volume, high competition keywords are addressed, they are moving across the matrix to address medium volume (short tail) & low volume (long tail) keywords. His experience long tail allows him to confidently say that the conversion rate for long tail keywords is 2X more than short tail keywords.

We closed the conversation, with Akshay sharing SEO conspiracy theories that involved some known entities. Ironically, I have felt the same & also heard the same from a few other merchants. More on that another day, when we both are no longer in our current roles, but for now. Its thank you.

About Tagalys: Tagalys helps SMB Mid Market online retailers using Magento & Shopify with high conversion category/product listing pages & Site Search.

About Candere: Candere by Kalyan Jewellers, is an initiative to make fine jewellery more affordable and accessible to you than it ever was. Candere’s philosophy is to offer customers extraordinary value on the largest inventory of fine jewellery and certified diamonds with the comfort, convenience and security of online shopping. It’s a world-class shopping experience from the convenience of your own home.

Posted in e-Commerce General e-Commerce Product Listing pages

Best Practices for Search & Category Page Filters

Posted on August 13, 2018 by


The sooner your visitor lands on a product page, the faster they are likely to become your customer. Almost 90% of your visitors (who have not bounced) are likely to visit a search or product listing page at your online store. Almost 60% of online visitors are engaging mobile first which limits the number of products displayed per page. Search & Listing page filters are the fastest way for online visitors to drill down and find that product to start their engagement journey at your online store. And while you might already have filters today, this post is to make sure you have considered some the best practices that allow you to maximize conversion

Identify the right filters

Search filters

 

Recently we had a quarterly business review with a leading fashion retailer who is also a customer of Tagalys. While the retailer had 7 filters displayed on their search and listing pages, these filters were not the most relevant filters to the end visitor. Irrelevant filters will increase the bounce rate of your search or listing pages. If yours was a physical store, what are the questions a visitor will ask your store associate about a product before purchase? E.g., Do you have a dress on sale for less than $199 without sleeves and a V-Neck preferably in black or white? So if this was an online store, you need to have the product type, price, discount, sleeve type, neck type and color as must have filters on search or listing pages for the product type of dresses.

Prioritize the filters

Prioritize filters

Now that you have identified the top X filters that your visitors deem important, make sure you display them in the right order. For example, if your selling dresses, almost every visitor will only want to see products that match their size. So you want to ensure your visitors choose a size before they continue.  What would be the most common order of filters that visitors would drill down to find products? Do not overwhelm your visitors with everything, but display what is most important and dynamically open up other filters as your visitors drill down.

Ensure dynamic user experience

One of the worst experiences is clicking on a filter to find no products. Make sure the search results & the tags within each filter are updated as soon as you make a selection. Only display tags that have more than a product tied to it and hide or deactivate other tags from being clickable if they have no products upon the previous selection.

User Interface for your filters

Amazon search filters

We have seen our customers populating the filters on the left or on top of the listing pages. While we are not opposed to either, we are probably a bit biased to displaying the filters left of the results, because it gives you more surface area to play around with how you can show the tags within the filters. If you display the filters on top of the results, you are limited by the screen width to display the filters and it will run to more than 1 row making the experience a bit cluttered if you have many tags within the filter.

Track Filter interaction

All of the above is subjective to your vertical and the audience you are serving. It is imperative to track how your visitors interact with the filters to keep fine-tuning the filters.  This can be done using tools like Mix Panel or requesting the same from Tagalys, where we will display reports showing how visitors have interacted with each of the filters displayed in the Tagalys search or Listing pages.

Learn more or schedule a 1:1 demo with us at your convenience. What are you waiting for? See our product demo here.

Posted in e-Commerce General e-Commerce Product Listing pages eCommerce Site Search

Merchandising – What does it mean to your online store?

Posted on August 8, 2018 by


store merchandising

According to experts and other blogs, Merchandising is everything you do to promote and sell your products once the potential customer is in your store. A sale starts with the giving the visitor a great first impression, which means retailers always trigger a visual experience for every visitor the moment they walk into the store. This brief post is to help you understand that online merchandising has equivalents and you can use these strategies at your online store to improve the visual experience you offer your visitors. Merchandising is the part of the holy grail of traditional retail and includes

  • Window and in-store displays
  • Grouping related products together
  • Shelf signage
  • In-store ads featuring the merchandise
  • Samples and giveaways
  • In-store demonstrations
  • Well-stocked shelves
  • Spotlighting promotional items
  • Shelf Design

Each of these items can be translated into the online world and must be given importance to grab the attention of your visitors. Remember, it is harder to keep your visitors engaged online and easier to lose them in just the click of a button. Traditional retail is easier as walking out of the store if a physical effort and the farther you have walked into the store, the more time you need to spend to get out of the store.

  • Window and in-store displays = Homepage banners
  • Grouping related products together = Product Recommendations
  • Shelf signage = UIUX of Listing pages
  • In-store ads featuring the merchandise – Sponsored products
  • Samples and giveaways = Coupons & Discounts
  • In-store demonstrations = Multiple product images or videos
  • Well-stocked shelves = Intelligently stocked Listing pages
  • Spotlighting promotional items = Labels on Thumbnails (e.g., New, Next day delivery, Discount etc.,)
  • Shelf Design = Listing page layout, Design, Facets & Sort options

What merchandising strategy do you apply at your online store today? At Tagalys, we only help with a few of these merchandising requirements, especially those Like Search, Listing Pages & Recommendations that analyzes store data to predict what are the best products to be displayed in those channels.

Posted in e-Commerce General e-Commerce Product Listing pages e-Commerce Product Recommendations eCommerce Site Search

Must have UI elements before online merchandising works in e-Commerce

Posted on July 25, 2018 by


First impressions are the best impressions. Before you invest in a merchandising engine for your online store, you must have basic UI elements in place. You will not buy a car with a fabulous engine but looks ugly or has poor design elements. The same applies to visitors are your online store, who need to be guided to find a product of interest. While a merchandising engine can help predict or influence what products are displayed in search or other listing pages, the user interface of the listing pages has to be designed keeping your visitor & online category in mind.

The basic UI elements of any listing page are the filters, sort options, and product thumbnails. Within each of these, a retailer needs to think through many factors to influence how your visitors will react when they are on that page.

Page Filters or Facets:

  • Selection: The products in your online store might be assigned to multiple attributes and it is imperative to note that not all attributes are relevant to your customer. Display only the filters that are relevant to your customer and not to your business.
  • Order: We live in a mobile-first world, hence 70% of your visitors are likely to come to your store via a mobile phone. The mobile real estate is limited and they are likely to see the top 5 filters when they open. What are the top 5 filters that you should display at your store? Not every facet is equal, if you are in the luxury business, maybe discount does not matter to your audience. What would be the top 5 questions your visitors ask you if this were in a physical store?
  • Position: Having worked with over 50 online retailers it was interesting to note that around 15% of them actually have their facets placed horizontally on top of a listing page. But most have the facets on the left of the product listing. One retailer had a combination where they had standard facets on the left and facets like offers, coupons and discount percentage on top. Something to think about.
  • Visibility: Within each facet, you might have more than 10 tags. Limit tags displayed within each facet to 10 and make sure the top 10 tags are sorted by the tags that are assigned to the most products. If there are more than 10 tags, they should be collapsed, pop-up on demand or have a search bar within the facet.
  • Anchoring: Facets are a quick way to find products within a listing page. It is recommended to anchor your facets to the page, such that they do not scroll on top. Make life easy and obvious.

Sort Options

  • Selection: Display sort options that are most likely to be used by your visitor. It is a poor experience for your visitor when they find so many irrelevant sort options like sort by name, brand, location. The most relevant sort options are the ones that are tied to numeric fields like price, date, discount. We discourage sort options tied to text fields.
  • Display: Make life simple for your visitors and provide the ascending and descending sort options within the drop down. We have noticed sites where the sort option contains the field to be sorted and the visitor is expected to click outside the sort option, to change the order to ascending or descending.
  • Location: The most obvious location to anchor your sort options is right above the product listing on the left. That is the most commonly used location, so do not try to reinvent the wheel.

Product Thumbnails

  • Size: Your visitors do not have time, but how many product thumbnails do you show per screen? This is directly tied to the size of the thumbnail image. Too large, you show better clarity, but that requires the visitor to scroll more to see more products. Larger images can also marginally impact the load times of the pages, as the size of the image is slightly more. Too small an image and your visitors might get lost in the clutter.
  • Information: Assuming you have determined the ideal image size, basic elements like name, price, sale price must be determined on the product. Additional information like brand, SKU etc., should only be displayed if you think it can increase your CTR to the product view.
  • Elements: Additional product tags in the form of labels can also be displayed if that can increase CTR to product views. Some examples of labels are New, Ready to Ship, Next Day Delivery, Offers, Sizes & Color Swatches.

The objective of a listing page is to get the visitor to get to a product page as quickly as possible. The metric you should be tracking is Click Thorugh Rate (CTR) from listing page to product details page. What is the CTR of your listing page?

Let us know if you would like us to audit your site, you can schedule a call with us using this link. You could also signup to start your 14-day free trial now

Posted in e-Commerce General e-Commerce Product Listing pages eCommerce Site Search